Returns & Exchanges Policy
At Wheels Bicycle Shop, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can return your items in original condition within 30 days for a full refund or exchange.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to start the process.
Pack Your Gear
Securely pack the unused items in their original packaging, ensuring all tags and manuals are included.
Label and Ship
Print your prepaid shipping label, attach it to the package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians inspect the gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing